Educated Consumer Facts for Memorials

Your rights as the consumer of afterlife care products or services

  • Who Can Sell Memorials?  In Washington, DC and Virginia, anyone who is hired by the cemetery or memorial business can start selling right away.  In Maryland, only state licensed sales people can sell burial goods, including memorials.  Neither Maryland, Washington DC nor Virginia require proper design or sales training for the salespeople who sell burial goods, including monuments and memorials.
  • Is it legal for the cemeteries to bundle pre-need burial goods with the land/plot at the time of sale?  Yes, as long as they provide you with a copy of their current, itemized regular retail prices.  If you are not provided with a copy of the itemized price list, you may be entitled to a refund of current prices for the same purchased goods, regardless of the date of purchase.  Be aware of hidden or additional costs for inscription and installation that you have not been told about.  Many times customers are sold two sites and they are intentionally sold a ‘single’ monument at the time of the pre-need purchase, thus having to upgrade to a ‘companion’ monument at an inflated cost at the time of need.
  • Can the purchase of burial goods be cancelled anytime after a contract is signed?  Yes, as long as the goods have not been specifically manufactured and delivered to the actual cemetery that will be its final resting place.  As a matter of fact, if you have pre-paid for any goods other than land, you may demand that the cemetery keep the merchandise on the premises for your periodic inspection.  In the event that you decide to cancel goods purchased that have not been delivered, you are entitled to a full refund and, in some cases, you may also receive interest back on payments you have made to them.
  • Do cemeteries have full-time qualified and certified designers on staff to help you with the monument design?  Based on my experience dealing with the cemeteries in the Washington Metropolitan Area, I have yet to meet one who has mastered the art of memorial design, mainly due to lack of training and high turnover of counselors in the industry.  It is important that you ask your cemetery counselor how long he or she has been working in the field and what design programs they are proficient in.  Do they have a designated design office on the premises equipped with the right tools where you can participate with your input while they are designing the memorial?  Ask them for a free on the spot design for you to take home for your consideration and discussion with your family.
  • Where do the granite monuments come from?  Historically, granite monuments have mainly come from the states of Georgia, Vermont and the Dakotas; however, during the past several years most large American companies have abandoned their domestic operations and have moved their investments and knowledge to India and China where there is cheap labor and a larger variety of colors to offer.  Most cemeteries, under the shadow of imported granite, have charged much more for their new and exciting imported colors.  We, at Eastern Memorials, have committed ourselves to support the American working men and women of the granite industry and offer all the American produced granite colors as well as directly importing colors which are only available as imports.  What sets us apart from all other monument companies and cemeteries is that we, as direct importers of monuments, offer all the domestic and imported granites at the same low price of domestic granite. 
  • Where do Bronze Memorials come from?  There are only two major bronze memorial manufacturers in the United States and the majority of cemeteries get their bronze memorials from Matthews International, which is where we at Eastern Memorials get ours as well.   
  • Who does  the actual carving of the monuments for cemeteries?  They all, without exception are done by highly trained craftsmen in Georgia and Vermont.  Unfortunately, they are a world away and the only line of communication with them is untrained salespeople.  Eastern Memorials is proud to be the Washington Metropolitans’ premier and largest monument company that combines the most state-of-the-art equipment with the staff that has more than 60 years of combined classical carving experience.  The owners, besides being accomplished stone carvers and stone masons, are also trained foundry men with full understanding and many years of experience in the process involved in making bronze and granite memorials.  All of our work is done in house, in our own shop where we invite you to visit.
  • Should extra inscriptions on the memorial cost extra?  No, absolutely not.  Consumers should be aware that when they are given a price for the memorial that they should also ask if the inscription and installation are included in this price.  Sometimes inscriptions can cost up to as much as $45 per character.  When you start adding this up, it can create a substantial increase from your original quoted price.  At Eastern Memorials, we encourage and assist the family to memorialize their loved ones through words that will inspire generations of visitors for years to come.  We do not have additional charges for inscription, thus leaving the customer free to create the ideal endearment without hesitation.
  • Who installs the memorials in the cemeteries?  Many cemeteries subcontract the installation of the memorials they sell.  Installing memorials requires years of experience, which is usually passed on from generation to generation.  As a matter of fact, Monument Builders of America offers a course in Elberton, Georgia on how to properly install monuments.  It is important to ask your cemetery representative who will be installing your monument and if the installer has had proper training.  Eastern Memorials is a licensed and insured Class A General Contractor that installs all its own memorials.
  • Who is responsible for maintaining the monuments?  The United States of America is one of the few countries that honor its dead as much as it’s living.  Most cemeteries offer perpetual care, which is a federally mandated program to ensure the upkeep of the cemeteries into perpetuity.  The fee is collected from the client by the participating cemetery at the time of the sale of the property.  The cemetery management is responsible to deposit the money into a special interest-bearing account from which the interest is used to upkeep the property as a whole.  Besides keeping up with the upkeep of the grounds, they also must maintain and upkeep the memorials.  Although cemeteries are not responsible for material defect and workmanship for memorials purchased from private monument companies, they are fully responsible for immediate repairs or replacement of memorials that have been damaged by their staff or their hired subcontract groundskeepers regardless of where and whom the good were purchased.
  • What kind of warranty does Eastern Memorials offer to their clients?  We provide our clients with a certificate of unconditional manufacturer’s warranty and Eastern Memorials’ certificate of warranty against material defect and workmanship.  We assist our clients with dealing with cemeteries in an event of unresolved claims of damage by providing expert witness in the court of law.
  • Why buy from Eastern Memorials?  Memorials are living reminisce of our present time for the future generations to admire and appreciate our love and dedication for family and friends we are memorializing.  Your loved ones deserve the best and you must demand the best for them and your money.  As the only true full-service monument company dedicated to the art and craftsmanship offered only by our staff of trained stone carvers, we depend on the support of our local community to stay in business and be the company that sets the highest standards for the rest to follow.

 

Hours of Operation

Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM
Sunday: By Appointment

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Testimonials


"Dear Sarah, We are thankful and pleased with the work and are going to recommend your place to our friends." - Homa, August 2014
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"Thank you Sarah for your help in getting the marker made for my sister. I am pleased with the looks of the finished product, looking to seeing it in place on my trip to Manassas in late September". - Betty & Carl Brown, July 2014
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"It looks so beautiful, Sarah, thank you so much! I will certainly recommend Eastern Memorials whenever the opportunity arises". - Gabriella, July 2014
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"Thank you Sarah and Kevin for your time and taking care of this for our family". - Irfan K Totonji, June 2014
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"Dear Mr. Roustazad, thanks to you and all your staff for the hard work and beautiful memorial". - Negadhar, May 2014
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"Sarah, thank you once again, the memorial looks great!. Again your continuous professionalism and customer service has been amazing". - Elena & Family, May 2014
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"Thank you very much for the wonderful work Eastern Memorial has done with my Mother’s stone Art work. It looks beautiful". - Mehran Pakyar, April 2014
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"Kevin, Sarah, and all your crew of Eastern Memorials, thank you for your excellent work for me and my wife Mary. I am very pleased with the results. It has been a pleasure to do business with you. Special thanks to Gabriel and Juan for an excellent installation". - Frank VanDevelder, April 2014
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"Sarah, thank you for the nice Job you have done". - A. Moadab, April 2014
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“Thanks a million for all the effort and hard work to get the memorial of our father done. We are very happy to present this to all those who will be attending his 1st anniversary at the cemetery. We are very happy and thankful to have to chosen Eastern Memorials to be part of this, and we appreciate everyone for accepting this task”. - Sadalla, February 2014
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"The monument for my mother is wonderful. The entire Brown family is pleased with the craftmen's ship of the monument. Kevin, thank you so much for your patience with us during the loss of our mother. You are a man of great morals and understanding. GOD Bless you". - Tracye BB, January 2014
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"Sarah & Kevin, I just wanted to say “thank you” for all your help with the beautiful memorial tribute for Marcellus Greene Sr. Kevin took so much time and truly listened and made this such a beautiful headstone. Sarah, even though I never met you in person you were so nice to talk to on the phone. If I emailed you, you got right back in touch. You guys do AMAZING work and I am so glad we came to you. I will definitely tell others of your great customer service and detail in your craftsmanship.

Thank you so very much" - Lisa Jewell, Marcellus Greene Jr. & entire Greene family, December 2013
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"Thank you for your service. My mom’s memorial looks great". - Shinkai Shahan, December 2013
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"Kevin & Sarah, thanks again for all your patience and effort throughout this process. I am so happy with the stone and forever grateful". - Touraj Behmand, November 2013
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“Beautiful craftsmanship. Thank you for your patience". - The Delaneys, September 2013
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“Yesterday, I went to Arlington National Cemetery to see my husband’s grave stone (Francis H. Dillon). You did a wonderful job. It’s a fitting tribute to a man who gave his whole life in service to his country. Thank you for your care and excellent work”. – Martha Dillon, August 2013
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"Thank you so much, Sarah and company. It looks wonderful. We appreciate the special effort you put into getting it done so quickly and in time for our small ceremony". - Dr. Sushma Palmer, July 2013
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“My experience with Eastern Memorials was most satisfactory. They responded quickly and accurately to emails and regular mail. The price was a little better than their competitors. They coordinated with Arlington Cemetery for me most effectively. The engraving work was superb and matched the earlier headstone inscription exactly. Sarah Erikson was a joy to work with". - John Cochran, July 2013
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“Ms. Erikson, after seeing the inscription on site, I want to thank you and your organization enthusiastically. You and the inscriber handled the effort not only efficiently but also with concern for my wishes, and I'm very pleased with the outcome. You should take great pride in your high quality services". - Quentin Smith, June 2013
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“Thank you for a job well done”. - Barbara Boyer, June 2013
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“Thank you all for your help and assistance this past year”. - Ron Stimeare, May 2013
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"I've finally went to Manassas last week and I got to see the headstone at Sacred Heart's Cemetery. The headstone is very beautiful and I am so pleased with it . You have met all my expectations. If anyone of my acquaintances is seeking to obtain a monument, I will certainly refer them to you". Emily J. Angelotta, May 2013
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"I just want to thank you again for your hard work on the monument for my mother and for your help with the unveiling. You "went the extra mile" and your efforts are very much appreciated. Thank you very much". - Rabbi David Golinkin, Jerusalem, April 2013
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“Dear Farzam, With many thanks for your artistic ability which turns a piece of stone into a unique and beautiful memorial, I remain your admirer for special design and romantic input forever. Thanks again”. - Lida Owens, April 2013
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“Dear Mr. Del Gallo, Many thanks to you and all who worked on the project. I am so joyous to see it back into place with the new wording. Many thanks”. – Patsy B. Skinner, December 2012
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“Dear Kevin, your artist did a wonderful job on Mary’s tombstone, and I’m more than happy to recommend your business to others. Thank you all along for helping us to get Mary Mahaney’s inscription on her father’s tomb stone at Arlington. We could not have done it without your help. And if I can ever help you, please let me know.
Thanking you again”. -- Francis X. Mahaney, Jr., December 2012
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"Thank you very much for all you did to help me get my mother's stone made and installed. I truly appreciate your kindness". - Nargess, April 2012
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"The staff (Kevin and Michelle) were very professional, knowledgeable and extremely accommodating.  Your compassion and understanding were also invaluable during what was a very difficult time for myself and my family". -- Estelle Strassler, March 2010
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"Grace Fellowship Church used Eastern Memorials to sandblast our new sign.  They gave us the style that we were looking for and therefore, we have received many positive comments about it". --Pastor Al Dayhoff

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"My husband's monument was perfect in every way.  Kevin was able to take the image that was in my mind and turn it into a beautiful memorial tribute to my husband.  It gives me great peace to be able to go and read the tribute our family wrote that conveys what a very special person my husband was.  I have received numerous calls after friends have seen the memorial for the first time.  Thanks Again".  -- Tootie Lunsford, February 2010

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"It is with heartfelt gratitude that I recommend the services of Eastern Memorials.  They were there for me during the most difficult time of my life, and worked with me to create the most beautiful monument for my husband.  Kevin and Andy are true professional and gifted artists and all who see the monument comment on its beauty and uniqueness.  Many thanks for their compassion and dedication to their craft'.  -- Audrey Burton

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"It was extremely important to me that my parents' headstone befit their cherished place in my heart.  The Eastern Memorials team, especially master craftsman, Andy Del Gallo, were all wonderful and gracious throughout the project.  Andy, Kevin and Michelle became friends as they patiently worked with me over the course of many months to see that I fully understood all the options available and helped me to select every detail, through innumerable combinations, until I was satisfied that the design was absolutely perfect.  Andy then completed the difficult and exacting work of carving the memorial to precise specifications.  Eastern Memorials handled all the details in adherence to cemetery regulations and securing required permits so that Andy and his team could complete the final and back breaking task of placing the headstone respectfully at Arlington National Cemetery.  This incredible and wonderful work of art will wear beautifully throughout time, forever providing a lasting and lovely tribute to my beloved parents". -- Catherine L. Connolly, February 2010

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"What a great experience even though the personal circumstances are devastating.  I highly recommend Eastern Memorials.  They have a great selection of stone and styles, great design service, and a complete commitment to the client.  I hope this recommendation helps a family member who is going through a loss, there is great peace seeing the end result.  I would be happy to give a personal recommendation as well; I work across the street from them at Manassas Hyundai.  Thank you for the help and closure" -- Chris Huizinga, October 2009

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"We desired to create a memorial stone to honor the beautiful spirit reflected in our daughter’s brief but very impactful life.  It was important to us that the memorial convey the joy and happiness she was, and at the same time, respect a soulful place of honor at Oak Hill Cemetery.  Andy Del Gallo and Eastern Memorials suggested design concepts to address these dual objectives.  The collaborative process created the stone that perfectly achieved these goals.  The permanent memorial to her reflects her beauty and lightness.  Andys patience, professionalism and personal dedication helped us to create a wonderful monument to her life". -- Jeff Riley, December 2009

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"Our father is buried at the National Memorial Park in Falls Church, VA.  We purchased the monument from Eastern Memorials, Del Gallo Studio.  We HIGHLY recommend them because of their excellent detail, workmanship and service.  During our difficult time, their staff was very helpful during the selection process.  Another reason we chose them, was because of their affordability compared with other companies that we had looked at.  Work with them is a peace in your mind”. -- Michelle Newgen, April 2009

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"I would like to most sincerely thank Mr. Kevin Roustazad and Michelle for their outstanding service in helping us construct a beautiful monument for our family.  During an extremely difficult time in our family’s life, Mr. Roustazad and the Eastern Memorials helped guide us through making choices and decisions on how to select the right monument for our Father.  Kevin spent many weekends and evenings helping us come up with the right words and symbols to put on our Father’s monument.  We truly felt like we were being treated like family members. We cannot thank you enough for all you have done for us during a very difficult time in our lives". -- The Movaghari (Ali, Rokhi and Roshi) Family

BBB Badge  BBB A+ Logo
A+ Rating for 14 Consecutive Years

Virginia Class A Contractor
Virginia Class A Contractor

MBNA Member
MBNA Member Profile
2012 Design Contest Winner

Toys for Tots

Awards & Recognition

Greater Manassas Christmas Parade 2013 Winner
Greater Manassas Christmas Parade 2013 Winner

COMMANDER’S AWARD OF US MARINE CORPS RESERVE FOR TOYS FOR TOTS CHRISTMAS PARADE – 2013
COMMANDER’S AWARD OF US MARINE CORPS RESERVE FOR TOYS FOR TOTS CHRISTMAS PARADE – 2013

MBNA DESIGN NOTE BOOK AWARD FOR BEST ETHNIC MEMORIAL – 2013
MBNA DESIGN NOTE BOOK AWARD FOR BEST ETHNIC MEMORIAL – 2013

MBNA DESIGN CONTEST AWARD – 2012
MBNA DESIGN CONTEST AWARD – 2012

MINNEAPOLIS HERITAGE PRESERVATION AWARD – 2012
MINNEAPOLIS HERITAGE PRESERVATION AWARD – 2012

CATHEDRAL STONE PRODUCTS CERTIFICATE – 2003
CATHEDRAL STONE PRODUCTS CERTIFICATE – 2003

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